Terms & Conditions

POLICIES, TERMS AND CONDITIONS
 
Shipping Policy
 
Pharmaceutical’s
Pharmaceutical products will only be supplied to Account customers that are Registered Medical Practitioners, Dentists, Pharmacists or Veterinary Surgeons.
 
Carrier
At Capital Medical Supplies , we use reliable and fast delivery methods.
 
Costs
Free delivery on purchases over $200 excluding GST. If your order is under $200 excluding GST, a standard shipping fee will be applied. There is no additional shipping cost. The shipping fee depends on location and quantity and weight of consignment. Capital Medical Supplies has very competitive shipping rates.
A surcharge will be incurred for large heavy and bulky items. Please contact us for further shipping details.
 
Delivery Times
As a general guideline, deliveries to major cities will take 2 to 3 business days if product is in stock, whilst it could take up to 5-7 business days for more remote areas.
 
Backorders
We strive to have all items in stock. However, if for any reason we are unable to dispatch an item , it will be placed on backorder and shipped when stock is available again.
Notes
•    Address details that are incorrect or insufficiently supplied will incur a redelivery fee.
•    If you have given authority to leave goods without a signature, you accept full responsibility if your parcel is lost or stolen from your property.
•    We deliver within Australia only. Overseas orders will NOT be accepted.
 
Pricing Policy
All of our prices are in Australian dollars (AUD) and exclusive of GST (Goods and services tax). Prices are subject to change without notice. We reserve the right to make amendments to the prices or information at any time without prior notice whether to amend typographical errors or adjust our costs based on supplier price changes. All images and codes are subject to change at any time without notice from manufacturer.
All care has been taken but Capital Medical Supplies does not take responsibility for changes.
 
Warranty
Warranty is limited to the cost of the goods only, as stated on your invoice, and is the amount you actually paid us for the goods. There are no implied warranties beyond what is stated. No responsibility is taken for incorrect use of the product which may cause other issues.
 
Return Policy
To return a product, you must first contact us to request a Return .If you do so and Capital Medical Supplies  considers that the request has been made in good faith, Capital Medical Supplies  may either:
(i) replace the Product; or
(ii) provide you with a refund of the purchase price for the product.
Returned goods cannot be accepted without Capital Medical Supplies authority. When posting goods back to us, please send to Capital Medical Supplies  REPLY PAID 300 – P.O Box 300 Mitchell. ACT.2911 and include a copy of the original Invoice and any details regarding the Return.
Incorrectly ordered or unwanted goods:
•    Please choose carefully. We do not normally give credits or refunds if you simply change your mind or make a wrong decision e.g. for incorrectly ordered or unwanted goods.
•    Returned goods must be in the original packaging, unopened, undamaged and free of any shipping labels or marks, otherwise credit will be refused. We recommend using additional external packaging for shipping to ensure goods returned are in good condition.
•    All incorrectly ordered goods including unwanted goods returned to Capital Medical Supplies  will incur a 20% restocking fee.
•    It is your responsibility to pay the freight charges and insurance associated with the product return and to ensure you have a proof of shipping for goods returned to us. Goods that are shipped with ‘receiver to pay’ will be rejected by us, leaving the courier responsible for appropriate disposal of the returned items.

•    Goods will not be accepted for credit for Non stock lines and special order in products. Please contact Customer Service to clarify.

 
Faulty goods:
•    Please ensure before returning any goods to us that the product is faulty.
•    As a rule, we do not offer credit or refunds for returns where the goods are outside warranty from the invoice date. Exceptions may be made.
•    If the product has been tampered with in any way, a credit will be refused.
•    Once we have received the returned product, we will then evaluate it/them and contact you to advise you of the result. This could take up to 30 days.
•    It is your responsibility to pay the freight charges associated with the product return and to ensure you have a proof of shipping for goods returned to us. Goods that are shipped with ‘receiver to pay’ unless agreed with us, will be rejected by us, leaving the courier responsible for their disposal. Please retain copies of all receipts for freight charges you incur to return faulty goods.
Note: The shipping fee is NOT refundable.
Due to the competitive pricing of products offered by Capital Medical Supplies , we must strictly adhere to the return policy above. Thank you for your understanding and we appreciate your business.
 
Liability
Subject to the paragraphs below, any liability of Capital Medical Supplies for any loss or damage, however caused (including by the negligence of Capital Medical Supplies), suffered by the Customer in connection with a Product is limited to the lesser of:
•    the monetary amount paid by the Customer to Capital Medical Supplies for that Product; 
The limitation set out above is an aggregate limit for all claims, whenever made. 
Subject to the following paragraph, Capital Medical Supplies is not liable for any Consequential Loss however caused (including by the negligence of Capital Medical Supplies), suffered or incurred by the Customer in connection with a
Product.
If the Competition and Consumer Act 2010 (Cth) or any other legislation states that there is a guarantee in relation to any good or service supplied by Capital Medical Supplies and Capital Medical Supplies liability for failing to comply with that guarantee cannot be excluded but may be limited, then Capital Medical Supplies liability for such failure is limited to Capital Medical Supplies replacing the goods or supplying equivalent goods. 
 
Privacy Policy
At all times, we take great care to ensure your personal information is protected from unauthorised access, use, disclosure or alteration. We endeavour to ensure that our employees are aware of, and comply with, their obligations in relation to the handling of personal information. Only properly authorised employees are permitted to see or use personal information held by Capital Medical Supplies  only to the extent that it is relevant to their roles and responsibilities.
Your personal information will not be sold to any other organisation for that organisation’s unrelated independent use. Further, we will not share your personal information with any organisations, other than those engaged by us to assist us in the provision of our products and services.
 
Customer Service Policy
Capital Medical Supplies is committed to providing exceptional customer service and quality products.
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. It is the responsibility of you the customer to inform us if an order does not arrive in a timely manner allowing for freight carriers normal delivery time frames to your address. If an order does not arrive please inform us. Once we learn an order has not arrived within the approximate delivery time frame, we will lodge enquiries with the freight provider to search for the order.
We will not be held liable for any loss or damage resulting from late delivery, but will seek compensation on your behalf, for orders which do not arrive at all.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery by a freight provider or Capital Medical Supplies  does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
 
Copyright Policy
All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Capital Medical Supplies and may not be reproduced by any process without prior written permission from Capital Medical Supplies.
Every care is taken that correct details are displayed on this website however, Capital Medical Supplies will not be held responsible for any pricing errors or omissions.   

Credit Application
For those customers wishing to apply for a 30 Day Account, please contact us to arrange a Credit application form to be sent. There are minimum requirements to open a Credit account, please contact us for details.